Jira Ticketing

To manage vulnerabilities through Jira tickets, head to the integrations page.

Configuration¶

Go to the Integrations page page from the left navigation menu.
Click on the Jira integrations card from the Ticketing section at the bottom of the page.
Click on + Create new integration to access the Jira integration creation page.
Fill in the form with the following information:
- Name: Give your integration a name to help you identify it later.
- Jira instance's URL: This is the url prefix you use to access your JIRA tickets in your browser (e.g. https://\.atlassian.net). You can find this information in your browser’s address bar when accessing Jira.
- Jira API key: Generate an API token from your Jira account and copy it. For more details, refer to the Atlassian's guide on API tokens.
- Jira account email: The email used by your Jira account to generate the API token.
Click on Connect with JIRA to create your Jira integration.

To find your organization name, go to the Atlassian administration page > Click on Settings, then search for "Organization name".

Never share your API key

Never share your API key with anyone, a good practice is to generate a new API key for each Escape AI integration.

Go to the Integrations page page from the left navigation menu.
Click on the Jira integrations card from the Ticketing section at the bottom of the page.
Click on the Edit (Pen) Icon button of the integration you want to edit at the right of the integration line.
Update the fields you want to change.
Click on Update JIRA Integration to update your Jira integration.

Go to the Integrations page page from the left navigation menu.
Click on the Jira integrations card from the Ticketing section at the bottom of the page.
Click on the Delete (Trash) Icon button of the integration you want to delete at the right of the integration line.

Once configured, you can create new Jira tickets directly from the Ticketing sidepanel sub-tab on any issue from the following pages: