Support¶

We are committed to quick and effective problem-solving. Issues are acknowledged and categorized by severity levels, ensuring that critical matters receive immediate attention.

Custom Support Options¶

• Email Support: Enterprise clients can reach out to our dedicated support via support@escape.tech for issues that require detailed explanation and follow-up.

• Private Slack Channel: For more real-time interactions and quick resolutions, a private and dedicated Slack Channel with our support team is available for enterprise customers.

SLA and Support for Enterprise Customers¶

Escape is committed to delivering a robust and reliable service to meet the demands of enterprise operations. Our Service Level Agreement (SLA) is structured to offer high-quality service tailored to large-scale needs.

Uptime Commitment¶

Escape understands that uptime is a critical factor for enterprises. Our infrastructure is designed to minimize unplanned outages and maintain a consistent level of service quality.

Non-Blocking in CI/CD Pipelines¶

We recognize that our tool is often an integral part of your CI/CD pipeline. Escape is engineered to not block these pipelines even in the case of an incident, ensuring your deployment cycle remains as fluid as possible.

Status and Availability¶

• Status Page: To keep you informed in real-time, we maintain a Status Page that provides immediate updates on Escape's operational status.

• API Probe: Enterprises can use our API Probe for an additional layer of assurance, allowing you to independently verify the availability of Escape services.